Rechargeable massage wraps and slippers · bought once, never on subscription · dispatched within 2 business days
Legal

Shipping Policy

Last updated: 10 September 2026

1. Where we ship and what it costs

We ship to the United States, the United Kingdom, most of Europe, Israel, Australia and New Zealand and a number of other destinations. The shipping charge for your destination is shown on the checkout page before you confirm the order; standard shipping is free on the bundles that say so. Orders are shipped with a tracking number.

2. Dispatch time

Orders are dispatched within 2 business days of order acceptance (business days are Monday to Friday, excluding public holidays). During holiday periods dispatch may take a little longer; if we expect a delay of more than a few days we will let you know by e-mail.

3. Estimated delivery times (standard shipping, business days after dispatch)

  • United States: 4–7 business days
  • United Kingdom: 7–10
  • Germany, Netherlands, France, Austria: 5–11
  • rest of Europe: 10–20
  • Australia and New Zealand: 9–14
  • other destinations: 10–20

Alaska, Hawaii, islands and remote areas may take longer. Delivery times are estimates, not guarantees: customs processing, weather, carrier transfers and strikes can add days and are outside our control.

4. Tracking your order

The tracking number is e-mailed to you when the parcel leaves. You can also follow the parcel on our Track my order page using your order number, the tracking number or the e-mail address used at purchase. Tracking information normally starts to update 1-3 business days after dispatch.

5. Delivery address

Please make sure the delivery address and phone number you give are complete and correct; carriers use the phone number to arrange delivery in some countries. We are not responsible for parcels that are late, lost or delivered to the wrong place because of an incomplete or incorrect address. If you notice an error, e-mail support@emsensestore.com immediately - an address can be corrected only until the parcel has been handed to the carrier. Parcels that are returned to us as undeliverable can be re-shipped at your request; the additional shipping charge applies.

6. Damaged, lost or missing parcels

If the parcel or the product arrives damaged, e-mail support@emsensestore.com within 7 days of delivery with your order number and clear photos of the packaging and the item, and we will send a replacement or refund the item, as you prefer. If the tracking shows no movement for more than 10 business days after dispatch, or shows the parcel as delivered but you have not received it, contact us and we will open an investigation with the carrier; if the parcel cannot be located we will replace it or refund it. The carrier's delivery confirmation counts as proof of delivery.

7. Customs duties and import fees

Orders delivered outside the United States may be subject to import duties, taxes or handling fees charged by the destination country. These charges are set by the local authorities, are not included in our prices unless the checkout page says so, and are the responsibility of the recipient. If a parcel is refused or abandoned because these charges were not paid, and it is returned to us, we refund the product price minus the shipping and return costs charged to us.

8. Contact

Questions about a delivery: support@emsensestore.com, quoting your order number. See also our Return & Refund Policy.